Toister Performance Solutions, Inc.

Jeff Toister, The Service Culture Guide

Jeff's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.

Today, he is ranked as one of the Top 30 Customer Experience Professionals in the World by Global Gurus. He's written four books including The Service Culture Handbook, a step-by-step guide to getting your employees obsessed customer customer service.

More than 12,000 customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email. Over three million people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations is LinkedIn Learning's most-watched customer service course in the world.